Information about Iberdrola Clienti Italia S.r.l. cookies - Cookie Policy

  • Data controller

    The personal data controller is Iberdrola Clienti Italia S.r.l., with registered office at Via dei Gracchi 151, 00192 Rome, Italy.

  • About cookies and web beacons

    Cookies are commonly used small files that are installed on the user's browser to store, retrieve or update information. They allow the administrator of a website to know users' preferences when they are browsing the site, and to personalise the service offer on the basis of those preferences.

    At we use proprietary and third-party cookies that allow us to analyse and measure usage, in order to ensure that the site functions correctly and to improve our services.

    The third-party cookies used on IBERDROLA's website to obtain information about traffic, measure and analyse browsing habits and personalise certain services, belong to Google Universal Analytics, Whisbi, Inbenta and Optimizely, which have access to the data collected by their cookies.

    Web beacons are similar objects that are installed on the user's browser for different purposes. They consist of small graphic images (also known as "pixel tags" or "clear GIFs") that can be included in websites, services, applications, messages and tools. At we use only our own web beacons to monitor traffic.

  • Categories of cookies used

    Depending on their purpose, cookies can be classified as follows:

    1. Technical cookies these are needed for browsing. Without them, the web page would not work properly (user input cookies for online shopping baskets, multimedia player session cookies, etc.).

    2. Customisation or configuration cookies (technical cookies too) these allow the page to recognise the user's language, the font size, etc

    3. Security cookies these prevent or hinder attacks against the website or its users.

    4. Analysis cookies these make it possible to measure user activity and generate browsing statistics.

    5. Advertising cookies these manage the frequency and content of advertisements.

    6. Profiling cookies these store information about users in order to display personalised advertising. Pursuant to Articles 13 and 23 of Legislative Decree 196/2003 (Privacy Code), Iberdrola Clienti Italia S.r.L. informs users of the website that it uses profiling cookies, which require prior consent, to be provided by means of the mechanisms illustrated in the informative banner on cookies displayed at the landing page to the website, and are used to track users' online browsing and to create profiles of their tastes, habits, choices, etc.

  • Controlling the use of cookies and web beacons

    If you would like to remove the cookies and web beacons that are installed on your computer, further to the mechanisms illustrated in this Cookie Policy, you can do this from your browser. You will find instructions on how to do so in your browser's Help menu. For more information:

  • Cookies used

    Pursuant to Art. 13 of the Privacy Code, the Personal Data Protection Code, Iberdrola Clienti Italia S.r.l. informs users of the website that the following cookies are used.

    Different types of cookies are used on our website for different purposes. In particular, our website uses cookies and similar technologies both for technical purposes and for further purposes: while technical cookies are used as strictly necessary for the technical working of the website and for providing the services expressly requested by users (such as login, language choice, etc.), as previously illustrated, the cookies and similar technologies set for further purposes (such as profiling cookies and technologies, analytics cookies, advertising cookies) are used for carrying out analysis on the users' behavior on the website, in order to enhance the content of the website and send advertising messages in line with the preferences showed by the users in their browsing experience.

    The various cookies that we use, as well as the mechanisms for refusing their use, are listed below.

    • Technical cookies

      • JSESSIONID identifies the user session. Expires when the session is ended.

      • leyAnticookies generated for all users who accept the IBERDROLA cookies policy. Has a duration of 1 year.

      • NSC it helps the flow of traffic on the web by increasing the capacity of the servers. They expire once the session is ended.

    • Third-party analytics cookies


        • _ga uses an anonymous identifier to distinguish anonymous users and performs analyses on user interactions in the application in order to optimise the services offered. Has a duration of 2 years.

        • _gat used anonymously to differentiate the various monitoring elements created during the session. Has a duration of 10 minutes.

        For more information about the data collected by Google Analytics through its cookies and the use made of that data, please visit the Google Analytics data protection page and the relevant cookies option at the following links:

    • Profiling cookies

      Our website uses both first party and third party profiling cookies and similar technologies in order to enhance the content of the website and send advertising messages in line with the preferences showed by the users in their browsing experience.

      • First party profiling technologies uses first party web beacons and similar technologies for profiling purposes. In particular, such technologies consist of small graphic images (also known as "pixel tags" or "clear GIFs") that can be included in websites, services, applications, messages and tools, which we use for counting the number of users who have visited our web pages, or who have accessed the content of our communications, allowing us not only to obtain statistical information, but also to identify the features and contents which are more interesting for each user, with the purpose of providing users with personalized information and contents

        If you want to refuse the use of these technologies, click on the following links:

      • Third party profiling cookies

        • OPTIMIZELY

          The Optimizely service included at uses various cookies to identify the user's browser type and monitor how it navigates around the website. For more information about the use of the data collected by Optimizely:

          The cookies used are as follows:

          • optimizelyEndUserID stores the unique ID of the end user. Has a maximum duration of 10 years.

          • optimizelySegments stores information about the user's characteristics and preferences, such as browser, campaign, device type, configuration and font type. This cookie has a maximum duration of 10 years.

          • optimizelyBuckets stores information about the page changes applied by each user. This cookie has a maximum duration of 10 years.

          • optimizelyRedirect and optimizelyPendingLogEvents used as caches for the actions performed by the user. They have a duration of 5 and 15 seconds respectively.

          These cookies are based on anonymization and do not collect users' information, and can be disabled at any time by following the instructions provided at

  • Additional information on cookies

    The website contains detailed instructions on the management of cookies used in the majority of browsers; as an alternative, it is possible to consult the information and documentation related to the software used on your device.